There are several reasons why you might have trouble connecting. This topic covers various troubleshooting steps to help resolve the issue.
After each step, check if the issue still remains.
- Try different server locations, certain locations might offer a more stable connection than others.
- Clear app data and cache:
- Go to Settings on your Fire TV.
- Select Applications.
- In Manage Installed Applications, select the app you are having trouble with.
- Select Clear Cache, and then Clear Data.
- Reconnect to the desired country.
- Restart your device (sometimes restarting your device will do the trick).
- Uninstall the app, reboot your device, and install the app again.
- To determine if this problem occurs only on the current network, check if the same problem persists when connecting to other networks as well.